Position: Wireline Support Engineer
Telecom/Multimédia
Essential duties and responsibilities:
This role covers a versatile range of assignments and activities. Being in charge of Service for wire line devices, execution of operations, performance monitoring and reporting over different areas (KPI), SLA monitoring and SLA reporting. Ticket handling and 2nd Line activities are the highlights of this this job.
Plus Mobile Network experience of at least 1 year either on Operator or Vendor side is a “must have” to execute this role.
Responsibilities:
1. Preparing of Change management Low Level Design, including providing valuable technical inputs in the interface between High Level Design and LLD.
2. Level-2 fault restoration and configuration (Incident & Problem) management of work delegated and preparing analysis for Level-3 support.
3. Contribute to the continuous improvement of design practices and network implementation process.
4. Act as contact point for incidents from various functions like NOC, BO etc.
5. Ensure Back office operations services are delivered according to contract, SLA and contribute to customer satisfaction.
6. Emergency restoration procedure and processes oriented.
7. Prepares Incident /Root Cause Analysis reports for internal and external purpose.
8. Coordination with relevant departments for technical and management issue resolution and timely escalations.
9. Preparing operation reports and dashboard.
10. On-call duty as an option, not manadatory (readiness to do if required once in 2-3 Months after first year - is extra paid)
Relations with colleagues:
1． Direct supervisor: Project manager
2． Coordinative positions: working in a team with colleagues to support a big Austrian mobile Operator
Workplace:
Vienna on-site
Start date:
12/1/2023
Other requirements:
Experience:
1. Operator or Vendor related hands-on experience of minimum 1 year (preferable experience from multi vendor environments) in Telecommunication service/maintenance.
2. Working level experience on PON, Bearer, Transmission, including: OLT, ONT, ODN, Router, Switch, ...
3. Understanding and work experience of Linux, Windows, Oracle, SIP, IGMP, PPPoE, DHCP and TCP/IP.
4. Understanding and working experience on interface between different Wireline network elements.
5. Knowledge in Wireline Telecom Technology (Services, Structures, …), and developing technologies in Telecom.
6. Focused to knowledge sharing and developing new resources.
7. Good in analytic and investigation technique.
8. Languages: English is mandatory, German is nice to have.
9. The position is suitable for EU citizens.
Minimal education:
Higher Technical Engineering School, Bachelor
Skills:
1. Communication skills and presentation skills.
2. Flexible and ability to drive and handle change.
3. Open minded.
4. Service minded and ability to build and enhance customer and people relations.
5. Excellent team player.
6. A thorough, organized and methodical approach to work.
7. If needed, have On Call duty.
8. Communicative coordinating ability,
9. Flexibility in dealing with accidental events.
Start day: As soon as possible or according to your availability.
We offer:
This job is suitable for Austrian (EU) citizens or applicants with a permanent residence permit in Austria. Applicants from 3rd countries only with long-term/permanent residence permit in Austria and unlimited access to job market in Austria (Red-White-Red Card is NOT suitable!).
Salary:
according experience