Position: OSS Support Engineer
Essential duties and responsibilities:
As part of the international OSS support team inside the global organization of a leading telecommunication vendor, you will manage all the technical activities with the European customers. You will be acting as primary technical interface and first technical escalation point within the customer small and mid-sized projects, working together with project management and technical staff.
The technical environment involves tools for the Network technical management, Solution architecture, Deployment, Upgrade, Integrations and the Cloud backup infrastructure.
Job Responsibilities & Competence
Validates the workload involved and expertise needed related to technical tasks
Leads technical activities during execution and care phase, ie. Core Network Implementation, System Acceptance, Multi-Vendor Interface Verification, Fault and Technical Escalation Management, Preventive Care and HW/SW update and upgrade.
Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
Performs a Technical Risk Analysis, proposes and implements risk mitigation actions.
Carries out root/cause analysis in more complex problems.
Average complexity and risk probability, in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase.
Develops and implements recommendations.
Virtualization with Linux or Windows servers, VMware, OpenStack, Oracle DB, EMC Avamar
Leadership and coordination skills
Fluent in English
Slovakia or Czech republic
Flexible home office/ remote work from the Czech republic
Personal development program
5 extra fully paid Sick days